Hurray for customer service ineptitude

[donutsweeper]

I was on the phone with the customer service of a very fancy jewelry company earlier today to return a present my daughter got.  Their policy is that, since the bracelet arrived broken, shipping is free within the US.

"Where do you live, Ma'am?"

"Minnesota."

"I'm afraid that will require international shipping charges then."

"Why?  It's a state."

"A state of what?"

*headdesk*

Comments

[http://users.livejournal.com/_medley_/]

State of mind? State of grace? State of matter? State of...I can't think of any more.

[donutsweeper.livejournal.com]

State of being, errr.... One hopes she actually knew that the US was the United STATES