Hurray for customer service ineptitude

[donutsweeper]

I was on the phone with the customer service of a very fancy jewelry company earlier today to return a present my daughter got.  Their policy is that, since the bracelet arrived broken, shipping is free within the US.

"Where do you live, Ma'am?"

"Minnesota."

"I'm afraid that will require international shipping charges then."

"Why?  It's a state."

"A state of what?"

*headdesk*

Comments

[the-dark-side.livejournal.com]

Bilis was kind of awesome. Did you ever read the novel that had him in it?

[donutsweeper.livejournal.com]

No I haven't. I read 2 of the earlier books (of the four originally released) and was pretty unhappy with both so I haven't bothered with the newer books. Is it good?

[the-dark-side.livejournal.com]

I've kind of noticed it's something of a fan favorite. It's the one called "The Twilight Streets". I wasn't quite as impressed as everyone else, but Bilis is so fun. Plus, Ianto rips Gwen a new one, so that alone made the whole thing worth my time.

[donutsweeper.livejournal.com]

well, my library has it so I put in a request for it- can't hurt to try reading it anyway. thanks. (and Ianto ripping into Gwen wasn;t remotely a reason for checking it out. really)

[the-dark-side.livejournal.com]

Definitely can't hurt if it's free. (It's a fantastic moment, and she totally deserved it.)

[donutsweeper.livejournal.com]

free is my favorite price!

[the-dark-side.livejournal.com]

Same here! And you just reminded me that I still have a free coffee voucher.

[donutsweeper.livejournal.com]

OMG free coffee!!! USE IT!

[the-dark-side.livejournal.com]

I most definitely will...and I will get the biggest coffee possible.

[donutsweeper.livejournal.com]

with an extra shot of espresso too?

[the-dark-side.livejournal.com]

Probably.

[donutsweeper.livejournal.com]

only probably? I'm shocked

[the-dark-side.livejournal.com]

Ok, so, most likely.

[donutsweeper.livejournal.com]

*phew* now that's more like it

[the-dark-side.livejournal.com]

It would be pretty pointless not to, I suppose, considering I get my absolute drink of choice with this thing.

[donutsweeper.livejournal.com]

absolutely! So what'll it be?

[the-dark-side.livejournal.com]

I'm thinking the biggest Peppermint Mocha humanly possible.

[donutsweeper.livejournal.com]

*drools* YUM!

[the-dark-side.livejournal.com]

I knew you'd appreciate the idea.

[donutsweeper.livejournal.com]

why are there no peppermint mochas in MN?!?! it's no fair!

[the-dark-side.livejournal.com]

It's really not.

[donutsweeper.livejournal.com]

*pouts*

[the-dark-side.livejournal.com]

I don't really understand that, because peppermint syrup is really not that difficult to acquire. I mean, Starbucks make their own, so they have to wait for corporate to ship them out, but everyone else could just order some.

[donutsweeper.livejournal.com]

well, if you're going to be logical about it! :)

[the-dark-side.livejournal.com]

LOL, yeah, I know. Logic does not apply to all.